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Bagaimana virus88 Melindungi Data Pribadi Anda

At virus88, your personal data — including account details, payment records, and session activity — is handled with a clear retention policy and strict access controls.

Data Terenkripsi SSLKontrol Akun PenuhDANA, OVO, GoPay & QRISHak Hapus DataKontak Privasi 24 Jam
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virus88 Bagaimana virus88 Melindungi Data Pribadi Anda
HUBUNGI TIM PRIVASI

Cara Menghubungi Kami Soal Privasi

If you have a question about how your data is stored, want to correct inaccurate information, or need to request deletion of your account data, our privacy support team is reachable around the clock. Whether you are in Makassar or anywhere else in Indonesia, we respond to privacy requests within 24 hours through the channels below.

Team online

Live Chat

Reach our privacy team via live chat directly from your account dashboard, available 24 hours a day, seven days a week. Agents can initiate a data-review request on your behalf during the session.

Email Privasi

Send a written data request or correction notice to our dedicated privacy email address. We confirm receipt within two hours and complete the review within 72 hours of your submission.

Pusat Bantuan Akun

Log in, go to Account Settings, then select Privacy & Data to download your stored data file or submit a deletion request directly — no need to contact support unless the request is complex.

STANDAR KEAMANAN DATA

Enam Cara Kami Menjaga Data Akun Anda

Our data-handling practices are built around six concrete commitments that cover everything from the moment you deposit via GoPay through to the point you request full account deletion.

Enkripsi SSL 256-bit

Every piece of data transmitted between your browser or app and our servers — including DANA and OVO payment confirmations — is encrypted using 256-bit SSL, making interception practically impossible.

Akses Berbasis Peran

Only staff with a documented operational need can view your personal records. Access is logged automatically and reviewed weekly; any anomalous query triggers an internal alert within minutes.

Kebijakan Cookie Transparan

We use session cookies to keep you logged in and analytics cookies to improve page load speed. You can review and disable non-essential cookies at any time through the cookie preference panel in your account settings.

Retensi Data Terbatas

Account data is retained for as long as your account remains active or as required — duration depends on local law. Once you close your account, personal identifiers are anonymised within 30 days.

Keamanan Login Dua Langkah

We offer two-step login verification via your registered mobile number. Enabling this from Account Security means that even if your password is compromised, no one can access your account without the second code.

Hak Portabilitas Data

You can request a full export of your account data — transaction history, login records, and profile details — in a structured file format. Requests submitted through Account Settings are processed within 48 hours.

Pertanyaan yang Sering Ditanyakan Soal Privasi

Below are the questions we hear most often from account holders in Indonesia about how their personal data is managed on virus88. If your question is not answered here, our live chat team is available around the clock.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also log device type, session timestamps, and transaction records to keep your account secure.

We do not sell your data. We share only the minimum information needed with payment processors like DANA or OVO to complete your transactions, and with security providers who operate under strict confidentiality agreements.

Personal identifiers are anonymised within 30 days of account closure. Some transaction records may be retained longer depending on local law — the exact period depends on local law and applicable regulatory requirements.

Yes. Log in, go to Account Settings, then Privacy & Data, and select Export My Data. You will receive a structured file within 48 hours covering your profile, transaction history, and login records.

Submit a deletion request via Account Settings or contact our privacy email. We confirm receipt within two hours and complete anonymisation within 30 days, subject to any retention requirements that depend on local law.

We use essential session cookies to keep you logged in and optional analytics cookies to improve performance. You can disable non-essential cookies at any time from the cookie preference panel inside your account settings.

Go to Account Settings, select Account Security, then enable two-step verification using your registered mobile number. Each new login will require a code sent to your phone, adding a second layer of protection.

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